Htc one repair

Htc one repair DEFAULT

WARRANTY

How long is my warranty and what does it cover?

In Europe, the warranty is (24) months from the date of original purchase for mobile devices.

In MEA, the warranty is (12) months from the date of original purchase for mobile devices.

The warranty for accessories is (12) months (whether included in the mobile device sales package or sold separately.

Warranty is measured from the purchasing date. However there are also other scenarios when the device will not be covered by warranty:

  • Your warranty is no longer valid when the product serial number, the accessory date code, the IMEI number, water indicator or the warranty seal have been removed, erased, defaced, altered or is illegible.
  • Use of the device other than in accordance with the user manual, rough handling, exposure to moisture, dampness or extreme thermal or environmental conditions or a rapid change in such conditions, corrosion, oxidation.
  • Unauthorized modifications or connections, unauthorized opening, repair by use of unauthorized spare parts, or repair by an unauthorized person or location.
  • Warranty does not cover physical damage of the product including but not limited to cracks or scratches on the LCD screen or camera lens.
  • Issues caused by the fact that the battery has been short-circuited or the seals of the battery enclosure or the cells are broken or show evidence of tampering.
  • Issues caused by the fact that the Product was used with or connected to an accessory not approved or provided by HTC or used in other than its intended use and where it can be shown by HTC that such issue is not the fault of the Product itself.
  • Issues caused by electrical surges or other electrical current problems that are not the fault of the Product or Accessory.
  • Any Product in which the bootloader has been unlocked, or in which the operating system has been altered, including any failed attempts to unlock the bootloader or alter the operating system, regardless whether such modifications are authorized, approved, or otherwise sanctioned by HTC.

Note: Many companies sell accessories such as internal or external batteries, chargers or signal boosters that may look like HTC Accessories and/or claim to meet or exceed HTC specifications. Use of non-HTC accessories may void your Warranty.

You can find more information about the HTC warranty by visiting http://www.htc.com/uk/support/warranty-statement.html

Will I still be able to repair the device in warranty if I bought it from a different country?

Please contact the Customer Service team to check if there are any restrictions on repairing your device in Europe. If local repair is not possible you may be asked to contact the Customer Service team in the region where your device was bought.

How do I obtain warranty service?

In the event of an issue with your device or accessory, you should take the following actions:

  • Refer to the resources available at www.htc.com/support , HTC Help application and/or user manual as many of the issues can be resolved by following some simple steps.
  • If the issue still cannot be resolved, you should contact our Customer Service team for further troubleshooting. The Customer Service staff will assess if the device needs to be sent for repair.

Note: Only HTC or an HTC authorized service center should perform service on the device or accessory.

What information is needed in order to send my device for warranty service?

When you contact our Customer Service team, please have the following information available:

  • Model, serial number, and IMEI number of the product or accessory.
  • Your full address and contact information.  Bear in mind that we are unable to modify the delivery address after the unit is shipped to our service center.
  • You must present a copy of the original invoice, receipt or bill of sale for the purchase of the product or accessory.

Will I need to pay to send my device to the repair center?

HTC will provide a pre-paid label to ship your in-warranty device to our repair center. HTC will also cover the return shipment to yourself after repair.

However, you will be responsible for shipping charges to and from our repair center if the device is no longer in warranty or the fault is not covered by warranty.

How long does it take to get my device repaired?

Repairs generally take from 7 to 10 working days from the time the device arrives at our Repair Center (excluding shipping time) and is subject to parts availability.

How do I get my device ready before sending it to the repair center?

Please make sure that your phone is packaged in a suitable cardboard box with adequate protection/padding and that the parcel is sealed securely. We request you do not use the original packaging as we do not guarantee it will be returned. Please do not use a padded envelope or jiffy bag as these will not provide adequate protection during transport.

Include a copy of the proof of purchase. This is a document containing the IMEI and/or serial number of your device. If you do not have a purchase document, the warranty of the device will be determined based on the manufacturing date.

Remove all accessories such as the SIM card, memory card, screen protector and SIM. Please attach one of the sticky labels from the box, with the IMEI and serial number, onto the back of the device for identification purposes.

Note: Accessories do not need to be included when sending your phone for repair, unless the accessory is related to the issue you are facing with your device. Please make the Customer Service team aware if you are planning to send any accessories.

Will my data be deleted from my device at the repair center?

Before returning your device for service, back up all data and remove any confidential, proprietary, or personal information. The device will be factory reset as part of the repair process.

For more details on how to back up your data please check Backup and Transfer article on our support page.

HTC is not responsible for the damage to or loss of any programs, data, or removable storage media during the repair process.

If I want to send my device for in warranty repairs but it has a physical or liquid damage, can the service center provide partial repair?

Our repair center do not do partial repairs. Following a diagnostic test, any faulty part or defective material found will have to be replaced entirely. A quotation for repair will be sent to you via email. You are required to pay the quotation upfront before the device will be repaired and returned back to you.

Devices with minor liquid damage may receive a repair quotation, depending on the cost of the repair. Devices with major liquid damage are returned unrepaired, as they are classed as beyond economic repair. Charges will apply for screening and shipment.

How long is the warranty on the repaired parts?

If HTC repairs or replaces the product, the repaired or replaced product shall continue to be warranted for the remaining time of the original warranty period or for (3) months from the date of repair or replacement, whichever is longer.

What are my options if I don’t want to pay the repair quotation?

Should you choose to reject the quotation, there will be a fee for diagnosis, shipping costs and taxes which need to be paid before sending your device back. If you reject the quotation without payment or leave the cost estimate unanswered, HTC will retain your device for 6 months, after which it will be scrapped.

I received a replacement device from the service center but it has the same serial number as my old device, does that means the device wasn’t replaced?

When replacing a smartphone, we rewrite the old serial number to the replacement device. This is required to track the ongoing warranty status.

How much will it cost to repair damage I caused myself?

In order to confirm the exact price for repairing any damage, you will need to contact the Customer Service team who will create a repair ticket and provide you with the details needed to send your device to our official service center. Once your device reaches our repair center our engineers will run a diagnostic test after which a quotation will be sent to you via email. The quotation charges are payable upfront before the device is repaired and returned to you. Should you choose to reject the quotation, there will be a fee for diagnosis, shipping costs and taxes which need to be paid before sending your device back.

Where can I purchase a battery for my HTC device?

The battery is built-in in all our new models and cannot be sold separately. If you have an issue with the battery life on your device, your first step would be to refer to the resources available online at www.htc.com/support , the HTC Help application on your phone and the user manual where you will find many troubleshooting tips related to battery life.

If the issue still cannot be resolved, you should contact our Customer Service team for further troubleshooting before deciding if the device needs to be sent for repair service.

Note: Do not remove the back cover or battery as it may cause physical damage and void the warranty on your device.

Can I pay the difference and get an upgraded model for my device?

If you would like to trade your device for an upgrade, we recommend that you try our HTC Trade up programme. For more details please visit this link: https://uk.htctradeup.com/

I don’t like the latest software update; can I send it to service center and get it downgraded?

A device cannot be downgraded after a software update.  However, if you are facing any issues with the device after the update please consult the user guide, support site or the Help app on the device. If the issue persists, contact our Customer Service team for further assistance.

How come my device is water damaged when it is advertised that it is water resistant IP67?

Our IP67 smartphones are dust resistant and the immersion into fresh water should not be more than 1m for a maximum of 30 minutes measured under laboratory conditions. Please refer to the user guide for further detail on water resistance restrictions. If there is a crack or fissure to the device cover, it may no longer comply to IP67. Normal wear and tear may also decrease splash and water resistance over time.

How can I check my device repair status?

Once the device is delivered to our repair center you will receive an e-mail confirming receipt. After the repair has completed you will receive a second email with a courier tracking number for the return shipment.

You can also check the status of your repair request at any time:

https://tracking.htc.com/


Sours: https://www.htc.com/uk/support/repair_service_faq.html

Display Repair

The LCD display repair or replacement of your HTC One (M8)can be required for a variety of reasons. E.g. the display of your HTC One (M8) does not respond to your touch anymore after it got dropped, the screen stays black, has broken pixels or the display glass is scratched, cracked or completely broken. Most of the time the screen can not be fixed anymore and the screen of your One (M8) has to be replaced. The problem is that components like touch sensor, screen and backlight are glued together and come as one unit.


Display Touchscreen Repair

Replacing or repairing the touchscreen of your HTC One (M8)becomes necessary if the touch functionality doesn't work properly anymore for example due to damaged display glass (cracked, scratched). Symptoms can be that the touchscreen doesn't react to touch at all, only delayed or just when applying a lot of pressure. In most cases a damaged One (M8) touchscreen can not be repaired and needs to be replaced.


LCD Display Repair

The LCD display repair or replacement of your HTC One (M8)is necessary, if the glass and display are still in tact (no cracks or broken screen), but the screen has other issues. E.g. the screen stays white, grey or black, has broken pixels (spots, stripes or similar) or the background light does not work anymore. In most cases the display can not be fixed and the LCD display of the One (M8) needs to be replaced.


Repair Diagnostics

Diagnostics/assessment of the damagesis recommend when your HTC One (M8) stopped working (e.g. does not turn on anymore) and you are not able to determine the problem. Once a technician was able to analyze the issue and has estimated a price for the repair of your One (M8), you are able to decide what repairs will be performed.


Water Damage Repair

If you have dropped your HTC One (M8) into water, you should act fast. Consequences of a water damage don't always appear right away. Immediately drying the device thoroughly, turning off the phone and if possible removing the battery can help increasing the chance of a successful repair. A professional assessment of possible damages of your One (M8) are recommended in any case. This way serious water damage can be avoided or affected parts replaced. A technician can perform diagnostics, find all affected parts and recommend fixes. Then you can decide for yourself what repairs are actually performed.


Port Repair

If your HTC One (M8) does not charge properly anymore or you experience problems connecting to your PC or MAC a repair or replacement of the phone connector port could be necessary.Often it can also be a problem with the charger/charger cable or a broken USB cable. In any case a professional smartphone repair shop can help finding the problem and replace or repair the broken parts.


Battery Repair

The battery of your HTC One (M8) does not hold charge or doesn’t charge anymore at all?In this case you should consider getting the smartphone battery replaced.


Speaker Repair

If the speaker of your HTC One (M8)is too silent, you can hear cracks, the tone is cutting out or there is no sound at all, despite the correct settings, it is recommended to get a repair or replacement of your speaker or earpiece.


Sim Card Slot Repair

If your HTC One (M8) is not able to read your SIM card anymore or has a SIM card error, it could be caused by a broken SIM card slot/reader. Once you have replaced/repaired the SIM card reader of your One (M8)it will read the SIM card flawlessly.


Back cover Repair

Replacing / Fixing the broken back cover or battery cover of your HTC One (M8)is not just important for optical reasons. A small crack can easily increase over time or it can lead to water and dust getting into your One (M8). Which can lead to more severe problems for your phone.


Microphone Repair

A microphone repair or replacement for your HTC One (M8)is necessary if people can not or almost not hear you anymore during a phone call. Also constant lags, tone that cuts out or cracks can point to a microphone problem of your One (M8).


Camera Repair

If the front or back camera of your HTC One (M8) only takes blurry photosor the camera only shows a black screen, a camera repair is able to fix the problem.


Software Repair

If your HTC One (M8) does not turn on anymore, constantly turns of or even displays error codes, a Software error or a failed Software update could be the cause. A trained technician would be able to quickly asses whether your One (M8) has a Software problem and fix the issue.


Headphone Jack Repair

Repair or replacement of the headphone jack of your HTC One (M8)can be necessary, if your working earphones stopped playing sound on your smartphone or stopped providing the expected sound quality. The cause for damages of the headphone jack or commonly wear and tear, dirt or a dropped phone.


Earpiece Repair

If you are not able to hear the caller anymore or only with bad quality, cracks or cutting out, it often points to a a broken or damaged earpiece of your One (M8).Those problems can normally be fixed by replacing or repairing the earpiece of your HTC One (M8).


Repair of other parts

Unfortunately we are not offering a comparison of repair shops that would be able to fix this particular issue with your One (M8)at the moment. We are working hard to keep adding additional repair services to our comparison. You might still want to check in with our partners whether they offer the required repair for your HTC One (M8).

Sours: https://www.phonerepaircompare.co.uk/htc-smartphone-repair-services/broken-htc-one-m8-screen-glass-diagnostic-repair-service.html
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HTC One Teardown

  • Some people spend their whole lives looking for "the one." We found a suitable candidate and decided to court it the only way we know how: piece by piece.Tech Specs:
    • Some people spend their whole lives looking for "the one." We found a suitable candidate and decided to court it the only way we know how: piece by piece.

    • Tech Specs:

    • All-aluminum unibody construction

    • 4.7" display with a resolution of 1920x1080 (468 ppi)

    • Qualcomm Snapdragon 600 Quad-Core 1.7 GHz CPU

    • 2 GB DDR2 RAM

    • 4-megapixel UltraPixel Camera

    • HTC BoomSound

    Edit

  • It's no surprise that HTC appears to be taking a cue from the iPhone 5's design pattern in creating a sleek aluminum-bodied phone.Whereas Apple went with a flat backside to keep the iPhone's overall thickness down, HTC wanted a more ergonomic curved back.HTC has said over and over that they wanted to create a seamless product, and the absence of any exterior screws is a testament to that.
    • It's no surprise that HTC appears to be taking a cue from the iPhone 5's design pattern in creating a sleek aluminum-bodied phone.

    • Whereas Apple went with a flat backside to keep the iPhone's overall thickness down, HTC wanted a more ergonomic curved back.

    • HTC has said over and over that they wanted to create a seamless product, and the absence of any exterior screws is a testament to that.

    • Unlike the iPhone's volume buttons, which protrude from the case, the One's buttons lie flush with the sides so as not to interrupt the body lines.

    Edit

  • To get things started, we dive into the one part of the HTC One that isn't aluminum: the 4.7" 1080p HD display.A small amount of heat and a suction cup were all that was required to create a gap in the One's zero gap construction.
    • To get things started, we dive into the one part of the HTC One that isn't aluminum: the 4.7" 1080p HD display.

    • A small amount of heat and a suction cup were all that was required to create a gap in the One's zero gap construction.

    Edit

  • While the display can be lifted, it can't be removed as it is still connected via the display ribbon cables, which are routed underneath the case assembly.
    • While the display can be lifted, it can't be removed as it is still connected via the display ribbon cables, which are routed underneath the case assembly.

    • In hopes of discovering any hidden screws, we remove the large foam padding adhered to the top of the case assembly.

    • No dice.

    Edit

    • With no clear path to entry, we decide to get a little more creative with our approach…for a good half hour.

    • Utilizing the steady hands of a seasoned device surgeon, we free the One's innards from the dungeon-esque aluminum case with a metal spudger.

    • Last time we checked, "gutting" is not a term that shows up very often in the service manual of a repair-friendly device.

    Edit

  • We won't lie, getting to this point was an arduous and daunting task. The amount of work required to separate the rear aluminum case and the front case was immense.Nevertheless, we present to you the contents of the One.
    • We won't lie, getting to this point was an arduous and daunting task. The amount of work required to separate the rear aluminum case and the front case was immense.

    • Nevertheless, we present to you the contents of the One.

    • Our diligent spudgering appears to have permanently mangled the plastic bezel surrounding the aluminum case. It's possible that prying at a snail's pace while applying heat could minimize this damage, but we're not too hopeful. This phone was not made with open-ability in mind.

    Edit

  • The number one standout feature of the One is certainly the aluminum unibody, which required much custom tooling on HTC's part to achieve the perfect fit and finish.
    • The number one standout feature of the One is certainly the aluminum unibody, which required much custom tooling on HTC's part to achieve the perfect fit and finish.

    • Around the camera bezel we find the near-field communications (NFC) antenna and its pressure contacts. NFC has recently become pretty standard in the smartphone industry, something that might have helped the Nexus Q gain more traction last year.

    • With the rear case off, we find the One's report card. It looks like straight As, although at this point we are not sure the repairability score will fare so well.

    Edit

  • The back of the One is covered in a sea of copper tape and ribbon cables, and only after a diligent search are we able to locate the battery connector—although no clear path to the battery itself.The battery connector is secured to the motherboard with screws. After a couple of turns with our 64 bit kit's precision driver, it's released and ready for removal from the device... but not yet.
    • The back of the One is covered in a sea of copper tape and ribbon cables, and only after a diligent search are we able to locate the battery connector—although no clear path to the battery itself.

    • The battery connector is secured to the motherboard with screws. After a couple of turns with our 64 bit kit's precision driver, it's released and ready for removal from the device... but not yet.

    Edit

  • The motherboard of the HTC One is pretty much encapsulated within copper shielding. Two flat pieces of copper adorn each side of the motherboard.Here's the thing about copper shielding. It dissipates heat and provides electrical grounding. However, copper shielding is a pain to deal with during reassembly—kind of like trying to straighten out aluminum foil once it's been crinkled.
    • The motherboard of the HTC One is pretty much encapsulated within copper shielding. Two flat pieces of copper adorn each side of the motherboard.

    • Here's the thing about copper shielding. It dissipates heat and provides electrical grounding. However, copper shielding is a pain to deal with during reassembly—kind of like trying to straighten out aluminum foil once it's been crinkled.

    Edit

  • All ICs are located on the front side of the motherboard:Elpida BA164B1PF 2 GB DDR2 RAM + Qualcomm Snapdragon 600 quad-core 1.7 GHz CPU
    • All ICs are located on the front side of the motherboard:

    • Elpida BA164B1PF 2 GB DDR2 RAM + Qualcomm Snapdragon 600 quad-core 1.7 GHz CPU

    • Samsung KLMBG4GE2A 32 GB NAND flash memory

    • Qualcomm PM8921 power management IC

    • Qualcomm MDM9215M 4G GSM/UMTS/LTE modem

    • Synaptics S32028

    • TriQuint TQM7M9023 multi-band power amplifier

    • Broadcom BCM4335 single-chip 5G WiFi™ 802.11ac MAC/baseband/radio with Bluetooth 4.0+HS & FM receiver

    Edit

  • Now that the motherboard has been removed, we're finally able to access the sandwiched-in battery. After some prying and peeling, we slowly extract the well-adhered battery from the midframe.The 3.8 V battery is rated at 2300 mAh and weighs 38.3 g. For comparison, the iPhone 5 has a 3.8 V, 1440 mAh battery, and the Galaxy S III has a 3.8 V, 2100 mAh unit.
    • Now that the motherboard has been removed, we're finally able to access the sandwiched-in battery. After some prying and peeling, we slowly extract the well-adhered battery from the midframe.

    • The 3.8 V battery is rated at 2300 mAh and weighs 38.3 g. For comparison, the iPhone 5 has a 3.8 V, 1440 mAh battery, and the Galaxy S III has a 3.8 V, 2100 mAh unit.

    • Less than a week after the BlackBerry Z10 wowed us with its user-installed battery, the HTC One shatters our dreams of widespread repairability.

    Edit

  • The HTC One's 1080P, 468 ppi resolution rivals today's HDTVs and the 10.6" Surface Pro, but in a 4.7" size.Nine steps after prying the display assembly up from the case, we finally get a look at it on its own. Just like we saw earlier with the battery, this component can't be replaced without removing everything from the rear case…and then first taking out the motherboard.There are a number of strange markings on the back of the display panel that we can only identify as the signatures of family physicians.
    • The HTC One's 1080P, 468 ppi resolution rivals today's HDTVs and the 10.6" Surface Pro, but in a 4.7" size.

    • Nine steps after prying the display assembly up from the case, we finally get a look at it on its own. Just like we saw earlier with the battery, this component can't be replaced without removing everything from the rear case…and then first taking out the motherboard.

    • There are a number of strange markings on the back of the display panel that we can only identify as the signatures of family physicians.

    • Aside from the inspection notes, the cable is labeled XT6088C07B_FPC REV: 8 DATE: 2012.11.30, indicating that at least certain parts of this phone have been in the works for quite some time.

    Edit

  • Prying out the vibrator motor frees the daughterboard for its escape from the midframe.There's a lot going on with this board—it's a host to the front- and rear-facing cameras, headphone jack, ambient light sensor, volume switches, and several spring contacts.
    • Prying out the vibrator motor frees the daughterboard for its escape from the midframe.

    • There's a lot going on with this board—it's a host to the front- and rear-facing cameras, headphone jack, ambient light sensor, volume switches, and several spring contacts.

    Edit

  • Off comes the 2.1 MP front-facing camera.This teeny-tiny unit is labeled H1X1305 067521.
    • Off comes the 2.1 MP front-facing camera.

    • This teeny-tiny unit is labeled H1X1305 067521.

    • Chipworks took apart their HTC One and found OmniVision die marks inside.

    Edit

  • There is no respite for the weary—even the rear camera is coated in copper shielding.This is the HTC UltraPixel camera, a f/2.0 aperture, 28 mm lens unit with a dedicated HTC ImageChip™ 2.
    • There is no respite for the weary—even the rear camera is coated in copper shielding.

    • This is the HTC UltraPixel camera, a f/2.0 aperture, 28 mm lens unit with a dedicated HTC ImageChip™ 2.

    • Chipworks found it to be a 4 MP backside-illuminated sensor made by ST Microelectronics.

    • With the rear camera out, we find two small ICs hiding on the camera's ribbon cable:

    • 515M 2L22 JP

    • IY21 3001D1 L1250A

    • Manufacturing such a small camera that can do so much is a hefty task, and a shortage of these units is a big reason why HTC has had to delay the official launch.

    Edit

  • The daughterboard remains, but there is still a mystery left unsolved.No phone operates without antennas, and antennas don't transmit signals well through metal walls. Considering that this daughterboard is on the receiving end of the motherboard's antenna cables and sits directly under the plastic bezel at the top of the phone, we're thinking it has something to do with wireless signals.
    • The daughterboard remains, but there is still a mystery left unsolved.

    • No phone operates without antennas, and antennas don't transmit signals well through metal walls. Considering that this daughterboard is on the receiving end of the motherboard's antenna cables and sits directly under the plastic bezel at the top of the phone, we're thinking it has something to do with wireless signals.

    • See those three spring contacts along the top of the board? They meet the rear case in an area obscured by the plastic bezel. If we had to guess, that's where HTC put the antennas.

    Edit

  • Sours: https://www.ifixit.com/Teardown/HTC+One+Teardown/13494
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