Vm express walmart

Vm express walmart DEFAULT

If I could provide negative stars for…

If I could provide negative stars for this company I would. Please keep in mind when ordering anything from this company that you do not want to order in advance, they have a 30 day return policy even if they send broken toys to you. Furthermore, it has been confirmed after speaking with CS rep and getting passed onto the manager, Erica, that no reviews are done of the products that they receive in to sell from the 3rd parties so they have no idea that they are even sending out broken toys. Thanks for doing nothing except costing me $50.00 for an investment into your pathetic company.

Reply from Spreetail, LLC

Hello Brooke,

I apologize for the negative experience you had with us. We have a 30 day return policy depending on which marketplace you purchased your item from. If you could provide us with your order number or tracking information we can take a look at your order and see what we can do to help.

Feel free to reach us at (866) 639-9320 or email us at [email protected]

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Ordered a Curt echo brake controller on…

Ordered a Curt echo brake controller on 7/17/21 from Walmart and received the order from Spreetail the day before I picked up my new camper, about a week later. The RV salesman helped me set it up and while doing so we noticed that the setup card had a different pin number than the one on the controller. After trying the first one, which didn’t work we tried the other and it was able to sync with the app.

We took the trailer home and there it sat until our first trip on Sept. 14 from Florida to Massachusetts and back (18 days). During the trip the trailer brakes began operating sporadically and ultimately kept locking up at the slightest touch of the brake pedal. I contacted Spreetail via email on 9/29 explaining the problem and they replied that I should contact the manufacturer. I spent an hour on the phone with Curt tech support and the end conclusion, after finding out that the pin numbers did not match from the original package, was that I had been sold a returned and defective controller, do not use it any further, and that Spreetail/Walmart should replace it.

I called Spreetail customer service and the woman I spoke to was very nice and said that she would process a return authorization and as soon as they received the old one they would send me out a new one and I would get an email verification within several hours. After not receiving the authorization, the next day I again called customer service and was not so nicely informed by a different woman that the authorization was declined because the sale was over 30 days old. I tried to explain to her that this was in fact the first time we had the opportunity to actually use the product and that we were now driving without any trailer brakes her response was they would not replace it and “have a good day”.

I called back the tech at Curt and he very graciously said that although the original seller should be replacing it that he would immediately send me a new one and although it would not arrive until I got home he did his best to expedite it.

In the meantime I drove the last 1,000 miles home very carefully without any trailer brakes.

A HUGE warning to others who buy anything from Walmart that comes from Spreetail. They sent me what appears to be a previously returned and defective brake controller and refused to make it right. I will be sending this review to every review site I can including the better business bureau. So my response to the customer service rep at Spreetail, “No, there is nothing else you can help me with, Have a nice day”

Reply from Spreetail, LLC

Hello Edward,

We apologize for the negative experience you had shopping with us. Our return policy through Walmart is only for 30 days after the date of delivery so at the time we were not able to help with a refund or replacement. After the 30 day return window, the manufacturer are the ones to take care of any warranties associated with the item. We are sorry for the misunderstanding and am here to help with any other questions you might have.

Thank you for providing us great feedback and we can take any further questions at (866) 639-9320 or email us at [email protected]

You could paste the reviews here from…

You could paste the reviews here from other unserved customers. Their game is to defraud people and then pocket whatever money is not claimed back through credit card disputes. If you came here first to check their reputation, instead of just trust them because they SAID they work with FedEx, then heed the advise and do not trust these people.

Edit: Their reply to me was dilatory. I have already dealt with their "team" and was declined any assistance. Damage control, that is the reason they replied in public after denying me and (how many) others in private.

Reply from Spreetail, LLC

Hello Ne,

I apologize for the trouble you had experienced when buying from us. If you could provide us with an explanation of your issue I would be happy to help get it solved right away.

You can also give us a call at (866) 639-9320 or email us at [email protected]

Bruce Banker

This is a 3rd party distributor of…

This is a 3rd party distributor of Intex products on Amazon. They have every excuse to defend their horrible customer service. Do not purchase ANY product from Intex and any products represented by Spteetail. Buyer beware! Customer service after the sale you are the enemy!

Reply from Spreetail, LLC

Hello Bruce,

I am sorry to hear of the negative experience you had with us. If you could provide us with a description of what the issue was and your order number I would be happy to get the situation sorted out for you.

You can also reach us at (866) 639-9320 or email us at [email protected]

Nothing but bandits and liars

Nothing but bandits and liars. We got so many excuses, but their best lie was “FedEx lost the package”. When we spoke with FedEx (who at least we have heard of), they insisted they NEVER EVEN GOT THE PACKAGE. All that Spreetail does is initiate meaningless labels.
(See other reviews, with identical complaint) The major delivery companies NEED SPREETAIL TO PROVIDE THE ITEM in the 1st place. It does not help when Spreetail does not even provide the item. (As others have noted, this company seems to focus on hiring folks to work from home, handling missing item calls, w/ lie after lie, admittedly in a “pleasant manner”, just to serve as a front for a company that apparently is not really in the business of providing items.

Reply from Spreetail, LLC

Hi DJ,

I am so sorry to hear that you are having difficulties with getting your order. We will do whatever we can to help ensure you will receive your item.

Please provide your order number in order for us to investigate this further. We would be happy to assist you with this. Or you can reach us at (866) 639-9320 or email us at [email protected] and we can help you directly from there.

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The same scam.. DO NOT ORDER

UPDATE... 09/22/2021... I'm appalled at the lengths this company goes through to scam people out of money. I filed a dispute with my cc company, and this company sent another phoney FedEx tracking number but yet again there was no package actually sent to them. I'm contacting my cc company just to update the dispute information to be sure they know I STILL never received anything for my payment to this place.

ORIGINAL REVIEW: This is practically a repeat of multiple people reviewing. I ordered, they stated it was shipped FedEx, package was never given to FedEx, and now I'm waiting for a response from the company. I am also starting a dispute with the cc company.

Reply from Spreetail, LLC

Hello Lisa,

I am so sorry to hear that you are having difficulties with your order. We will do everything that we can to help resolve this issue.

Please provide your order number in order for us to investigate this further. We would be happy to assist you with this.

Shanna McElroy

This place is a total scam!

This place is a total scam!! Not sure how big retailers can even use them as a third party on their websites. They keep creating fake FedEx labels then claim the product got lost or warehouse issue!! No product nor refund yet as they claim they need at least “96 business hours” from each fake FedEx label they create. DO NOT ORDER FROM THIS COMPANY!!

Reply from Spreetail, LLC

Hi Shanna,

I apologize for the negative experience you are having with your purchase. We are here to help resolve this issue for you.

I am happy to let you know that we have processed your refund back onto your original form of payment. It generally takes 3-5 business days for it to appear on your account.

We apologize for the inconvenience with the shipping issues on this order. Please let us know if there is anything else we can help with.

Rich Steven Morawski Sr.

Well I am happy to say that Sprretail…

Well I am happy to say that Spreetail responded to my post on Trustpilot. Their customer service person Ms Nebraska ( my name for her )
Listened to my issue and very quickly offered me a financial condolence package. I accepted and graciously thanked them as they explained they had seen nothing until published on Trustpilot

Only the latest review will count in the company's TrustScore

Should be zero stars

Should be zero stars. Ordered a bike rack for my car. After 2weeks of waiting I find out (from fed ex) it had multiple addresses on it. Why? Because it was used and returned. Received a package finally that was more tape then box. I knew I was scammed right then. Open the “tape ball” to find half the parts of witch half of those where broke or damaged, no hardware at all, no instructions…..butt it did have the Amazon return slip from the last purchaser. Only way to contact is on there stupid chat online. Was given a return label and was told it was my responsibility to repackage and take to fed ex. Why is this my responsibility??? Still waiting on refund. I’ll probably have to dispute it with my bank.
Order #6106c70b1eb479dff135efef

Reply from Spreetail, LLC

Hi Scott,

I am sorry to hear about your negative experience with us. That's definitely not how we want things to go for our customers!

We have requested a call tag with the carrier but have not received a response. I am resubmitting the request now. Once we can confirm that the carrier is in possession of the item, we will issue a full refund.

I'm sorry for any inconvenience this has caused.

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Avoid Spreetail in the marketplace

The pictures say it all. Ravesports towable used for a total of less than 6 hours. Twice behind a jet ski, and the third behind a boat (Malibu). Seam broke loose on both corners. Basically trash after using 3x. Spreetail refused to replace or refund.

Reply from Spreetail, LLC

Hi there,

I am sorry to hear that you were not satisfied with the quality of the item you received. Unfortunately, based on the information provided in this review, I was unable to locate your order details.

If you could provide the order ID, we would be happy to look further into this. Feel free to reply here with the order ID or call us at (866) 639-9320 or email us at [email protected]

I’ve had some bad experiences online…

I’ve had some bad experiences online but this vendor takes the cake. I needed to return an item, so they sent me a return label. They received an item but never refunded the money. Chatted with them and they agreed to refund. I have an email that says they will send the money. Never did get the refund. Had do dispute the amount through PayPal. Somehow I lost the PayPal dispute, so no refund. They stole hundreds from me.

Reply from Spreetail, LLC

Hi there,

I am sorry to hear about the issues surrounding your refund. We certainly want to make sure that each customer is treated fairly, and would like to look into this for you.

Please provide your order number in order for us to investigate this further. We would be happy to assist you with this.

Camille Samson

Don't buy from this company- will never ship!!

I see they have a lot of issues with shipping packages. I ordered a hot tub and they never actually shipped it out. Just input a tracking number so Amazon shows it "shipped"- but they do not hand it over to Fed Ex. They will give you automated responses for a couple of days. Then after that they "will send you a replacement" that will also never ship. I wrote a review on Amazon of their company- but they marked it as FedEx's fault- even though they never actually handed it to FedEx. There's tons of people with the same issue- so it's Spreetail's horrible company. Currently waiting for my refund from Amazon. Please do not purchase anything from this company. It is a huge scam and they will try harder to keep your money than to just send you the item you ordered.

In regards to their reply, no- the package from Amazon still says the same thing! It was not delivered and I got my refund from Amazon.

Reply from Spreetail, LLC

Hi Camille,

I am sorry to hear about your negative experience with us. It appears that your replacement was delivered by FedEx on 8/14/2021. Please reach out to us directly if you are in need of additional assistance or if you would like to return your item for a full refund.

(866) 639-9320
[email protected]

Meagan Forstrom

If I could give 0 stars!

If I could give 0 stars, I would! I ordered a pool through spreetail, on Walmart. huge mistake. I’m always good about reading policies and whatever and I swear, there was nothing said about a 30 days return window until after the fact when I went to return!

It has only been a little over 30 days & I have got nothing but the run around with this company! the pool I ordered is completely untouched. haven’t even been set up for my child to us this summer. & they still will not take it back. $360 dollars & they have the nerve to tell me to resell, keep till next year or DONATE! NO! I want a pool for my child next year but don’t want to keep it and have something be wrong with it then be out almost $400! this is ridiculous!! there should be exceptions, especially for unopened items!

Reply from Spreetail, LLC

Hi Meagan,

I am sorry to hear that you are unsatisfied with your order. Our return policy on Walmart states:

30 day returns! Start your return through your Walmart account for a simple and easy return process. However, if you have any questions or would prefer other options, you can email us at [email protected] or you can give us a call at 855-295-5893. The return policy may vary for larger items

While we do typically stick with the stated return policy, we would be happy to make a one-time exception to accept your return. I have sent return instructions via messaging on walmart.com. Please reach out to us if you need further assistance with this.

(866) 639-9320
[email protected]

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Joseph Trachsel

Purchased pool from Amazon with this…

Purchased pool from Amazon with this company. Issued a tracking number that didn't work and never shipped item. Tried to contact seller but only got what seemed to be automated responses and no actual help at all. Missed delivery date with no contact. Had to take day off from work to sign for something that was never shipped. They take your money and lie to you. Stay away from this company!

Reply from Spreetail, LLC

Hi Joseph,

I'm sorry to hear about the negative experience you had with us. I see that the shipment was acknowledged by the carrier but was never delivered. We do our best to make sure orders are fulfilled seamlessly, and in the event that there are issues with an order, we want to make sure that our customers receive that communication. We clearly failed here, and will look to make sure this does not happen again.

I hope we can begin building your trust in us again. I see that we have issued a full refund. Please allow 3-5 business days for the refund to process.

I bought a canopy from Target June 13

I bought a canopy from Target June 13. Apparently Spreetail is the company that partnering with Target on this item. I've never received the package. I called Target three times and they finally, after a month said they would cancel the order and resend it. VM Express finally sent me a new one a month later. It took a while but I have it.

Reply from Spreetail, LLC

Hi there. I'm sorry to hear about the issues experienced with your order. I would be happy to look into this further to make sure that you are taken care of. Could you provide your order number or tracking number for us to identify the order details?

We look forward to assisting you with this.

Miroslav Milesic

Worst customer service I ever…

Worst customer service I ever experienced. They will give you the run around and lie to you. Do your self a favor and don't waste your time or money.

Reply from Spreetail, LLC

Hi Miroslav,

I am sorry for any confusion regarding your order. After viewing the details of your order, I can see that the item has now been delivered. Please reach out to us directly with any additional questions or concerns.

Situation resolved

After lengthy communication with Spreetail and Target everyone did finally agreed to resolve the issue. They did so above and beyond my satisfaction.

Reply from Spreetail, LLC

Hi there,

I am sorry to hear that you received an incorrect item. Target tells its third party sellers (such as Spreetail) to refer customers to the Target customer service team for any order issues. While we always want to take responsibility for any order issues we may cause, we are sometimes limited by that policy. If you are unable to reach a resolution with Target, please reach out to us directly at (866) 639-9320 or [email protected]

We look forward to making this right for you.

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They issue a tracking number but never ship

They issue a tracking number (in my case a couple of solar panels), but they never ship out the product. First time with UPS, I got a tracking number but never shows as shipped. Second time was with FedEx, same routine they get a shipping label from the shipping company but never send the item.

Reply from Spreetail, LLC

Hi Sam,

I am sorry to hear about the issues surrounding the tracking on your order. Unfortunately, based on the information you provided, I am not able to look up your order. I'd love to help get this order pushed along, but would need your order ID or one of the tracking numbers you were given.

Please reach out to us at (866) 639-9320 or [email protected] with that information. We look forward to hearing from you.

stay away very very low rankings ,poor…

stay away very very low rankings ,poor products and service

Reply from Spreetail, LLC

Hi there.

I'm sorry to hear that you had a negative experience with us. We would love to get further details about your order so that we can make this right for you. Could you provide your order ID so we can look into this further?

Walter Bennett.

STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!!

my name is walter bennett, on march 18th. 2021 i ordered a cornelius capri 18'X52"" above ground pool package, from VM innovations, .i personally took delivery from R&L freight on March 28 2021. it consisted of one shrink wrapped pallet. i called my son that day and had him come over and move everything from my driveway to my covered deck in the backyard. We purchased this pool as a gift for my grandsons birthday and this past weekend i had family members come over to attmept to set it up. Thats when we noticed that we had no top or bottom rails for the pool wall also no instruction manual and no nuts, bolts or screws. what i do have is box #s'61894 and 62113 as well as the pool wall i believe that i am missing box# 61909. i reached out to VM Innovations, and all they could do is to send me the order invoice, they have refused to be of anymore assistance.

Reply from Spreetail, LLC

Hi Walter,

We are more than happy to assist you here. As mentioned in a previous review of yours, based on the information provided in your review, we are unable to pull up your order. Is it possible that you purchased this under a name other than what is posted in this review? Could you provide the order ID?

Only the latest review will count in the company's TrustScore

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Sours: https://www.trustpilot.com/review/www.vminnovations.com

Ordered a Curt echo brake controller on 7/17/21 from Walmart and received the order from Spreetail the day before I picked up my new camper, about a week later. The RV salesman helped me set it up and while doing so we noticed that the setup card had a different pin number than the one on the controller. After trying the first one, which didn’t work we tried the other and it was able to sync with the app.

We took the trailer home and there it sat until our first trip on Sept. 14 from Florida to Massachusetts and back (18 days). During the trip the trailer brakes began operating sporadically and ultimately kept locking up at the slightest touch of the brake pedal. I contacted Spreetail via email on 9/29 explaining the problem and they replied that I should contact the manufacturer. I spent an hour on the phone with Curt tech support and the end conclusion, after finding out that the pin numbers did not match from the original package, was that I had been sold a returned and defective controller, do not use it any further, and that Spreetail/Walmart should replace it.

I called Spreetail customer service and the woman I spoke to was very nice and said that she would process a return authorization and as soon as they received the old one they would send me out a new one and I would get an email verification within several hours. After not receiving the authorization, the next day I again called customer service and was not so nicely informed by a different woman that the authorization was declined because the sale was over 30 days old. I tried to explain to her that this was in fact the first time we had the opportunity to actually use the product and that we were now driving without any trailer brakes her response was they would not replace it and “have a good day”.

I called back the tech at Curt and he very graciously said that although the original seller should be replacing it that he would immediately send me a new one and although it would not arrive until I got home he did his best to expedite it.

In the meantime I drove the last 1,000 miles home very carefully without any trailer brakes.

A HUGE warning to others who buy anything from Walmart that comes from Spreetail. They sent me what appears to be a previously returned and defective brake controller and refused to make it right. I will be sending this review to every review site I can including the better business bureau. So my response to the customer service rep at Spreetail, “No, there is nothing else you can help me with, Have a nice day”

By Ed Higgins on Sours: https://www.wmtsellers.com/spreetail
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If you are looking for vm express customer service, simply check out our links below :

1. Contact Us — vm express

https://www.vmexpress.com/contact-us
Contact Us — vm express
vm express · Intro · About · New Page · New Page · Press … Have a Question? Our Customer Service Team is Available 24/7. 1-866-639-9320. Back To Top.

2. Amazon.com Seller Profile: VM Express

https://www.amazon.com/sp?seller=A1DXN92KCKEQV4

Have a question for VM Express? Ask a question. Customer Service Phone: 844-607-7672. Feedback; Returns & Refunds; Shipping; Policies; Frequently Asked …

3. VMExpress Profile – Newegg

https://www.newegg.com/VMExpress/about

Profile for VMExpress on Newegg Marketplace. Get the best deals with fast shipping and top-rated customer service.

4. VM Express | eBay Stores

https://www.ebay.com/str/vmexpress

Results 1 – 48 of 19895 – Welcome to VM Express. … free 1-2 day delivery, hassle-free 30-day returns, great prices, and awesome, extra speedy customer service.

5. VM Express – Walmart Marketplace Sellers

https://www.wmtsellers.com/vm-express

Based on 79 customer reviews VM Express is rated 1.0 out of 5. … If a seller is not responding to customer service, returns, refunds and other issues contact …

6. How VM Express Increased Sales by 80% on Walmart …

https://marketplace.walmart.com/how-vm-express-increased-sales-by-80-on-walmart-marketplace/

With a portfolio of top brands and the highest level of customer service, they are committed to bringing some of the best deals around on a wide range of products.

7. VM Innovations | Complaints | Better Business Bureau® Profile

https://www.bbb.org/us/ne/lincoln/profile/online-shopping/vm-innovations-0714-300033252/complaints

View customer complaints of VM Innovations, BBB helps resolve disputes with the services or products … Complaint Type: Problems with Product/Service … The item arrived May 28th from VM Express – via ***** – but unfortunately it was partly …

8. VM Express – Amazon Store, Reviews & Products – ListaStore …

https://listastore.com/amazon-store/view/us-19-vm-express

Ratings & reviews for VM Express Amazon US Store. … us for free 1-2 day delivery, 30-day returns, great prices, and awesome, extra speedy customer service.

9. VMInnovations Reviews | Read Customer Service Reviews of …

https://www.trustpilot.com/review/www.vminnovations.com

I contacted VM Express, and after a few days they finally responded saying to send it back for the refund. They wanted me to haul a 250lb package to UPS and pay …

10. VMInnovations Reviews | 9970 Reviews of Vminnovations.com

https://www.resellerratings.com/store/VM_Innovations

Shipping; Product; Payment; Technical; Customer Service; Service … ordered an above ground pool through Walmart which was shipped by VM Express.

11. Contact Us – Express

https://www.express.com/service/contactus.jsp

Mail. Customer Service. 1 Express Drive Columbus, OH 43230. EXPRESS NEXT Credit Card Payments. Comenity Bank PO Box 659728. San …

12. VM Express Swimming Pools | Google Shopping

https://shopping.google.com/s?cat=B.534041&m=1699011&express_redirect=true

Shop VM Express Swimming Pools on Google Shopping. Search and browse products from Swimming Pools.

Related

Categories cs-pagesSours: https://cs-directory.com/vm-express/
Alan Walker - The Spectre

VM Express

You may think because large company---Walmart.com---has VMExpress as a "Marketplace Vendor," you're largely "safe" in purchasing from them. You're not. On November 22nd, we spent $139.09 in an online transaction for a “refurbished” microwave purchased from Walmart.com, via their Marketplace Vendor, VM Express. We had it direct shipped to my elderly mom out-of-state. On November 24th, Mom said the item arrived packed very well, but despite being certified as refurbished from VM Express, the metal frame was visually bent, and the unit looked “banged-up.” The carousel wouldn’t turn. A pungent electrical smell emitted immediately, and loud “POP” occurred upon turning on. No Owner’s Manual or any user-support documentation was enclosed with the unit. My mom has no computer. She called the number on the unit sticker and was told "check online." To all appearances, Walmart’s subcontractor, VM Express, packaged and sold a non-working, untested, electronic device. We did not want another unwitting customer to be duped; nor should my elderly mom have to pack and ship back a weighty, mis-represented item. Instructed her to dispose of the unit. Walmart’s Marketplace vendor, VM Express, never offered a full-refund, but offered a replacement---which understandably, we did NOT want, or trust. We were offered a $20 refund, if the seemingly dangerous to operate item ‘would work for us.’ Extensive communication with VM Express indicates they weren’t paying attention to our details. At that point, we elected to dispute the charge with our credit card company. We took pictures of the of the metal bent frame, the sticker verifying “refurbishment,” and the manufacturer (Sharp) sticker showing the unit had originally been built in 2020, it was not even a year old. Our credit card company requested a ‘second opinion on company letterhead from another merchant in the same field stating specifically what the original merchant did incorrectly.’ Unsure how that would have been more illustrative than the photographs and testimony we provided. Our dispute, ultimately with Walmart.com, was denied. In retrospect, we’d have been wise to explore the extensive online negative reviews of VM Express (also DBA as VM Innovations), prior to making our initial purchase. Numerous reviewers recount similar experiences of being shipped non-operational small appliances, with less-than-purchase-price “refunds” being offered. On November 27th, we elected to purchase a replacement directly from Walmart, having felt “taken” by VM Express, Walmart’s online marketplace vendor. Thankfully, my mom now has a working microwave that she loves. Wish we hadn’t had to pay for two to get one. Please learn from our error. Caveat emptor---steer clear of anything sold by VMExpress

Sours: https://walmrtsellers.com/seller/vm-express

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